Shipping policy

The V.E.N.O.M. Exchange, we are committed to providing a seamless and premium shopping experience. From the moment you place an order to the second it arrives at your door, we ensure that your premium apparel and lifestyle accessories are handled with the utmost care.

Please review our shipping processes and policies below.

1. Order Processing Time

All orders are meticulously processed and dispatched within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, complete with tracking information.

Please note: During high-volume periods, holidays, or exclusive product drops, processing times may experience slight delays. We appreciate your patience as we ensure the highest quality control.

2. Domestic Shipping Rates and Estimates (United States)

We offer reliable shipping options across the United States. Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: 3 to 5 business days

• Expedited Shipping: 2 to 3 business days (Available at checkout)

Free standard domestic shipping may be applied to orders exceeding a specific promotional threshold, as advertised on our store.

3. International Shipping (UK, Europe & Global)

We proudly ship our premium gear worldwide, heavily catering to our communities in the United Kingdom, Europe, and beyond.

• International Standard Shipping: 7 to 14 business days.

• Shipping rates vary by country and will be accurately calculated and displayed at checkout based on the package weight and destination.

4. Customs, Duties, and Taxes

The V.E.N.O.M. Exchange is not responsible for any customs and taxes applied to your order once it reaches the destination country. All fees imposed during or after shipping (tariffs, localized taxes, VAT, etc.) are the sole responsibility of the customer.

For our European customers, please be aware of your local import regulations to avoid unexpected delivery delays.

5. Order Tracking

Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become active within the carrier’s system.

If you haven’t received your order within the estimated delivery timeframe, please contact us with your name and order number, and our support team will investigate it for you immediately.

6. Incorrect Shipping Addresses

Customers are responsible for providing the correct shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for the re-shipping costs. Please double-check your details before finalizing your purchase.

7. Lost, Stolen, or Damaged Packages

While we partner with top-tier carriers, The V.E.N.O.M. Exchange is not liable for packages that are lost or stolen after being marked as "Delivered" by the courier.

If your order arrives damaged, please save all packaging materials and damaged goods, and contact us within 48 hours of delivery so we can file a claim with the carrier and make things right for you.

8. Contact Information

If you have any further questions or need assistance regarding your shipment, our customer service team is ready to help.

The V.E.N.O.M. Exchange

• Email: info@tymitchellbooks.com

• Physical Address: 2577 Northview Avenue, Decatur GA 30032, United States